Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants survive shipping?
We use custom-engineered, sustainable packaging that secures the plant and pot in place, ensuring they arrive at your doorstep healthy and upright.
What is your 30-day guarantee?
If your plant arrives damaged or dies within 30 days of delivery, we will send you a replacement free of charge or issue a full refund.
Do you ship during the winter months?
Yes, we monitor weather patterns and include complimentary heat packs for orders traveling to cold climates to prevent freezing during transit.
Are your plants pet-friendly?
We offer a wide selection of non-toxic plants. You can easily filter our collection by 'Pet-Friendly' to find safe options for your cats and dogs.
How do I know when to water my new plant?
Each plant comes with a detailed digital care guide and a physical care card. We recommend checking the soil moisture every 7-10 days.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Once a plant has been prepared for shipment, we are unable to make changes.